about help

Cellular and cellular (GPRS) connections

Before you begin, you’ll need the name of your wireless service provider and the correct access point.
  • Tap Start > Settings > Connections tab > Connections.
  • Tap the Advanced tab.
  • Tap Select Networks.
  • Select My Work Network from the drop down menu to connect to a private network
  • Tap New…
  • Select the Modem tab.
  • Enter a name for your connection.
  • Select a modem from the drop down list.
    Note Select either Cellular line or Cellular line (GPRS, 3G) to connect through your wireless service provider.
  • Tap Next.
  • Enter your Access point. (You can get this information from your wireless service provider).
  • Tap Next.
  • Tap Finish.
  • Tap OK.

Set up a modem connection

Before you begin, obtain the following information from your Internet service provider (ISP) or wireless service provider: ISP server phone number or access point, user name, and password.
  • Tap Start > Settings > Connections tab > Connections.
  • To create a new connection, in either My ISP or My Work Network, tap Add a new modem connection, and follow the instructions in the New Connection wizard.
  • Enter a name for the connection, such as your company's name.
  • In the Select a modem list, tap your modem type.
Notes
Wireless connections can be made via a mobile phone network or GPRS. If you are using a mobile phone network to connect, in the Select a modem list, tap Cellular Line. If you are using GPRS, tap Cellular Line (GPRS).

If you are using any type of external modem, in the Select a modem list, select the modem by name. If a listing does not exist for your external modem, tap Hayes Compatible on COM1. If you call from a business complex or hotel that requires a nine before dialing out, enter 9 in front of the phone number. You can also do this using dialing rules or dialing locations.

If you know that part of the phone number will change frequently as you travel, you can create dialing rules to avoid creating multiple modem connections for the same phone number.

If you are using GPRS, instead of a telephone number you will need to enter the access point name provided by your wireless service provider.

Set up a wireless network


  • Tap Start > Settings > Connections tab > Network Cards > Wireless tab. Note that your device may say Wireless Ethernet instead of Network Cards.
  • Do one of the following:
    • If you do not see a desired network, tap Add New and follow the instructions on the screen.
    • Any networks that you have already configured are preferred networks and are listed under Wireless networks. To change network settings, in Wireless networks, tap a network.
  • Under Networks to access, select All available, Only access points or Only computer-to-computer from the list depending on the type of network(s) to which you connect.
Note
To manually start a connection, tap and hold the connection, and tap Connect.

Edit a Connection

These directions apply to a device with access to a mobile phone network.
  • Tap Start > Settings > Connections tab > Connections.
  • In either My ISP or My Work Network, tap Manage existing connections.
  • Select the desired modem connection, tap Edit, and follow the instructions in the connection wizard.
  • To view Help information for any screen in the wizard or while changing settings, tap the question mark icon.
Tips
To manually start a connection, tap and hold the connection, and tap Connect. To delete a connection, tap and hold the connection you want to remove, and tap Delete.

Connect to Work

Before you begin, obtain the following information from your ISP: ISP server phone number or access point, user name, and password.
  • Tap Start > Settings > Connections tab.
  • Do one of the following:
    • Tap Connections, and in My Work Network, set up a modem or VPN server connection.
    • Tap Network Cards and set up a network card or a wireless network connection. Note that your device may say Wireless Ethernet instead of Network Cards.
  • To start the connection, insert any necessary equipment into the device, such as a modem card or network (Ethernet) card, and begin using the desired program. For example, switch to Internet Explorer Mobile and browse the Internet. Your device will connect automatically. To manually start a connection, tap and hold the connection, and tap Connect.
Tip
To delete a connection, tap and hold the connection you want to remove, and tap Delete.

End a connection

It can be useful to end a connection when you are done using it. This frees resources on the device and can save connection charges.
  • When connected via a modem or VPN, tap the data connection icon on the title bar, and then tap Disconnect.
  • When connected via a cable or cradle, detach your device from the cable or cradle.
  • When connected via infrared or Bluetooth, move the device away from the other computer or device.
  • When connected via a network (Ethernet) card, remove the card from your device.

Add a dialing location


  • Tap Start > Settings > Connections tab.
  • Tap Connections > Advanced tab > Dialing Rules.
  • Tap New.
  • In the Name box, enter a location name, for example, New York.
  • Enter or edit the area code and country code.
  • If you have a pulse phone line, select the Pulse dialing check box. Most phone lines are tone.
  • To automatically disable call waiting, select the Disable call waiting check box. Then, tap the appropriate number sequence in the list, or enter a new sequence.
Tip
To change how the number is dialed, tap Dialing Patterns. For example, enter dialing patterns that will set your device to always dial the number as long distance, or to first dial a 9.

Change dialing patterns

The following table lists supported dialing patterns for GSM phones.
To Enter
Dial a country code E
Dial an area code F
Dial a local number G
Make an international call when using a GSM-network mobile phone, the plus sign is used to indicate that you are about to make an international call (rather than entering the international access number for the country you are in) + (plus sign)
Insert a pause (typically 2 seconds) , (comma)
Wait for a credit card tone $ (dollar sign)
Wait for a second tone (typically used after $) W
Tone-dial the numbers that follow T
Pulse-dial the numbers that follow P
Transfer to another extension (0.5 sec on hook, 0.5 sec off hook) ! (hookflash)
Wait for a quiet answer (typically indicated by 6.5 seconds of silence followed by a ring tone) @
Use special controls on some systems (tone only) ABCD * #

CDMA Phones

To Enter
Dial a country code E
Dial an area code F
Dial a local number G
Insert a pause (typically 2 seconds) , (comma)
Wait for a credit card tone (specified by the dialing program) $ (dollar sign)
Wait for a second tone (typically used after $) W
Tone-dial the numbers that follow T
Pulse-dial the numbers that follow P
Transfer to another extension (0.5 sec on hook, 0.5 sec off hook) ! (hookflash)
Wait for a quiet answer (typically indicated by 6.5 seconds of silence followed by a ring tone) @
Use special controls on some systems (tone only) ABCD * #

Notes
Hyphens and spaces in dialing strings are ignored. Some modems may not respond to the above characters even though your device lets you add them to the dial string.

Change general modem options


  • In the Baud rate list, select a new baud rate. For information on the appropriate baud rate for your modem, check the documentation that came with your modem.
  • To connect faster when using a modem, clear the Wait for dial tone before dialing check box.
  • To pay for calls with a credit card, in the Wait for credit card box, enter the number of seconds you want the device to wait for a credit card prompt, and enter the credit card number in the Extra dial-string modem commands box.
  • To save money when connecting, make sure the device does not stay online too long waiting to connect to an ISP or private network. By default, your device will cancel the call if not connected within two minutes. To increase or decrease this wait time, in the Cancel if not connected in box, change the number of seconds.

Change network card settings

If you use your network card in two locations, such as work and home, you must also change the network to which the network card connects.
  • Tap Start > Settings > Connections > Network Cards > Network Adapters tab. Note that your device may say Wireless Ethernet instead of Network Cards.
  • In the My network card connects to list, select Internet or Work. When connecting to a private network, such as a corporate network at work, select Work. When connecting to your ISP at home, select Internet.

Change server settings

You should not need to change these settings, unless your server doesn't use dynamically-assigned IP addresses. Most ISPs and private networks use dynamically-assigned IP addresses.

Servers that require an assigned IP address may also require a way to map computer names to IP addresses. Your device supports two name resolutions options: DNS and WINS.

Contact your ISP to determine which name resolution you need to use, obtain the specific server address, and enter the information in the Server tab. Also, ask if alternate addresses are available. An alternate address may enable you to connect when the primary server is unavailable.

Configure network security settings

A wireless network can be added either when the network is detected, or manually by entering settings information. Before doing these steps, determine if authentication information is needed.
  • To manually enter information, tap Start > Settings > Connections tab > Network Cards > Wireless tab.
    Note that your device may say Wireless Ethernet instead of Network Cards.
  • In Wireless networks, select the network you want to configure.
  • To use authentication, tap the Network Key tab and select the authentication method from the Authentication list.
  • To use data encryption, select an encryption method from the Data encryption list.
  • To automatically use a network key, tap The key is automatically provided. Otherwise, enter the network key.

Configure 802.1x authentication settings

Before doing these steps, determine if authentication information is needed.
  • To manually enter information, tap Start > Settings > Connections tab > Network Cards > Wireless tab.
    Note that your device may say Wireless Ethernet instead of Network Cards.
  • In Wireless networks, select the network you want to configure.
  • For increased security, tap 802.1x tab > Use IEEE 802.1x network access control. Then, select the appropriate EAP type.

Enter new settings

A wireless network can be added either when the network is detected, or manually by entering settings information.
  • To manually enter information, tap Start > Settings > Connections tab > Network Cards > Wireless tab.
    Note that your device may say Wireless Ethernet instead of Network Cards.
  • Tap Add New. If the network was detected, tap the network name.
  • In the General tab, enter a network name. If the network was detected, the network name is entered automatically and can't be changed.
  • In Connects to, select what your network connects to, Work or My ISP. To connect directly to another computer instead of a network access point, select the This is a device-to-device (ad-hoc) connection check box.

Log on to network services

Before you begin, obtain the following information from your network administrator: user name, password, and domain. Some certificates do not require a password.
  • Enter your user name, password, and domain.
  • To save your password so that you will not be prompted each time you connect, select the Save password check box.
Note
Certificates already configured for this network should be automatically selected by your device. If a certificate cannot be automatically selected, you will be prompted to select the necessary certificate.

Select a certificate

Certificates already configured for this network should be selected automatically by your device. If a certificate cannot be selected automatically, you must select the necessary certificate. For information on the correct certificate to select, see your network administrator.
  • To select a certificate, tap the desired certificate. Your device will then connect automatically.

Set up a network card

Use a network card to connect directly to an Ethernet network. Once connected, you can view the Internet or intranet, or download e-mail. Ensure you purchase and configure a network card that is compatible with your device.

Before you begin, obtain the following information from your network administrator: user name, password, and domain name. Depending on your network, you may need proxy server or VPN connection settings.

  • Insert the network card into your device.
  • The first time you insert the card, Network Settings will appear automatically so that you can configure the network card. If it does not appear, or to change settings later, tap Start > Settings > Connections tab > Network Cards.
  • Note that your device may say Wireless Ethernet instead of Network Cards.
  • To enter specific server information, on the Network Adapters tab, tap the appropriate network adapter, and then tap Name Servers. Most networks use DHCP, so you should not have to change these settings unless you have been instructed to do so.
  • If necessary, connect the network card to the network by using a network cable. For information, see the documentation that came with your network card.
  • To start a connection, insert the network card, and begin using a desired program, such as Internet Explorer Mobile to browse the Internet. Your device will connect automatically.
Note
If you use your network card with two networks, such as a private network at work and one at home for the Internet, you will need to change the network to which the network card connects.

Set up a WAP gateway

To access WAP sites through Internet Explorer Mobile, configure your device to use a WAP gateway. Use the following steps to create a new set of connections to the Internet with WAP gateway settings. Viewing WAP sites is not supported on all devices.

Before you begin, obtain the following information from your ISP: ISP server phone number, user name, and password. Also, contact your wireless service provider and ask for your WAP gateway server name and port number.

  • Tap Start > Settings > Connections tab > Connections.
  • Tap Edit my proxy server. If a proxy server has not been set up, tap Set up my proxy server.
  • On the Proxy Settings tab, select the This network connects to the Internet and This network uses a proxy server to connect to the Internet check boxes.
  • If necessary, in the Proxy server box, enter the proxy server name.
  • Tap Advanced > WAP.
  • In the Server box, enter the WAP gateway server name. Under Port, enter the port number. The most common WAP port number is 9201.
  • Enter any logon credentials required by the WAP gateway server.

Change modem connection settings

Before you begin, obtain the following information from your Internet service provider (ISP) or wireless service provider: ISP server phone number or access point, user name, password, domain name, and TCP/IP settings, if needed.

If your device does not have access to a mobile phone network, insert a modem card.

  • Tap Start > Settings > Connections tab > Connections.
  • In either My ISP or My Work Network, tap Manage existing connections.
  • Select the desired modem connection, tap Edit, and follow the instructions in the connection wizard.
  • To view Help information for any screen in the wizard or while changing settings, tap the question icon.
Tips
To manually start a connection, tap and hold the connection, and tap Connect. To delete a connection, tap and hold the connection you want to remove, and tap Delete.
Additional numbers may need to be dialed depending on your given location when connecting. For example, if you want to dial from work, a 9 prefix must often be dialed, or an area code is needed.

To avoid creating a new modem connection for every environment, set dialing rules for the locations from which you connect often. Three dialing locations, Home, Mobile, and Work, have been created for you, and you can create more. If a connection cannot be made, your device will give you an opportunity to change the dialing location.

  • Tap Start > Settings > Connections tab > Connections.
  • Tap Connections > Advanced tab > Dialing Rules.
  • Tap Use dialing rules.
  • Select a location.
    • Home - Dials the number as a local call without a 9 prefix.
    • Mobile - Dials the number as a long distance call without the 9 prefix.
    • Work - Dials the number as local call with the 9 prefix.
Tip
To create a new location, tap New and follow the instructions on the screen. To view additional information at any time, tap the question mark icon.
Your device is already set up with two groups of connection settings: My ISP and My Work Network. You can change the name of these groups to something more meaningful for you. For example, if you put all of your corporate settings under My Work Network connections, you can change the name from My Work Network to your company's name.
  • Tap Start > Settings > Connections tab > Connections.
  • Under My ISP or My Work Network, tap Manage existing connections.
  • Tap the General tab.
  • Enter a name for the settings group.
If you have already created more than one connection, you can set up your device to connect to the best available connection automatically.
  • Tap Start > Settings > Connections tab > Connections.
  • Under My ISP or My Work Network, tap Manage existing connections.
  • Tap the Auto pick.

Bluetooth connections

Turn on and off Bluetooth

Ensure that the two devices are within close range and that both Bluetooth-enabled devices are discoverable.
  • Tap Start > Settings > Connections tab.
  • Tap Bluetooth.
  • Select or clear the Turn on and off Bluetooth check box.
Note
By default, Bluetooth is turned off. If you turn it on, and then turn off your device, Bluetooth also turns off. When you turn on your device again, Bluetooth turns on automatically.

Create a Bluetooth partnership

You can create a partnership between your device and another device that has Bluetooth capabilities. Once you do this, the devices must have Bluetooth turned on but don't need to be discoverable for you to beam information between the two devices.
  • Ensure that the two devices are turned on, discoverable, and within close range.
  • Tap Start > Settings > Connections tab.
  • Tap Bluetooth > Devices tab > New Partnership. Your device searches for other devices with Bluetooth capabilities, and displays them in the list.
  • Tap the name of the other device, and tap Next.
  • In Passkey, if you want to use a passkey (recommended for enhanced security), enter a alphanumeric passkey between 1 and 16 characters, and tap Next. Otherwise, leave the passkey blank, and tap Next.
  • Enter the same passkey on the other device.
  • To give the partnership a more meaningful name, change the name of the device in Name.
  • Tap Finish.
Note
When you turn on flight mode, Bluetooth is turned off.

Rename a Bluetooth partnership

You can give a more meaningful name to a Bluetooth partnership to help you recognize it when selecting from a list of partnerships.
  • Tap Start > Settings > Connections tab.
  • Tap Bluetooth > Devices tab.
  • Tap the partnership to rename.
  • In Name, enter a new name for the partnership.
  • Tap Finish.

End a Bluetooth partnership


  • Tap Start > Settings > Connections tab.
  • Tap Bluetooth > Devices tab.
  • Tap and hold the partnership you want to end.
  • Tap Delete.

Make a device discoverable

Other devices with Bluetooth capabilities can detect your device and attempt to beam information to it, establish a partnership, or use a Bluetooth service.
  • Tap Start > Settings > Connections tab.
  • Tap Bluetooth.
  • Select the Turn on Bluetooth check box, and then select the Make this device discoverable to other devices check box.
Other Bluetooth-enabled devices can now detect your phone and attempt to beam information to it, establish a Bluetooth partnership, or use a Bluetooth service.Tip
If you no longer want your device to be discoverable, clear the Make this device discoverable to other devices check box.

Receive a Bluetooth beam

Your device will not detect and notify you of incoming infrared (IR) and Bluetooth beams unless you set it up to do this.
  • Tap Start > Settings > Connections tab.
  • Select the Receive all incoming beams check box.
  • Ensure that your device is turned on, discoverable, and within close range of the device that is beaming the information.
  • When prompted to receive an incoming beam, tap Yes to receive the beamed information.

Set up a Bluetooth headset

You can use a Bluetooth headset (or other Bluetooth hands-free device) with your device when you create a partnership between your device and the Bluetooth headset.
  • Make sure that the two devices are turned on, discoverable, and within close range.
  • Tap Start > Settings > Connections tab.
  • Tap Bluetooth > Devices tab > New Partnership. Your device searches for other Bluetooth devices and displays them in the list.
  • Tap the name of the other device, and tap Next.
  • In Passkey, if you want to use a passkey (recommended for enhanced security), enter a alphanumeric passkey between 1 and 16 characters, and tap Next. Otherwise, leave the passkey blank, and tap Next.
  • Enter the same passkey on the other device.
  • Tap Finish.
  • When you are prompted to designate your Bluetooth headset as a hands-free device, tap Yes.

Use a Bluetooth phone as a modem

If your device has no integrated phone capability, you can use another phone that has Bluetooth as a modem for your device to browse the Internet or to transfer other information. To do this, you create a Bluetooth modem connection on your device and then send information to the phone by using Bluetooth. The phone relays the information over the phone line and then sends back to your device any information that you had requested over the connection.

Once a modem connection is created, it can be reused.

Note
Ensure that your device and the phone are turned on, discoverable, and within close range.

  • Tap Start > Settings > Connections tab.
  • Tap Connections > Add a new modem connection, and enter a name for the connection.
  • In the Select a modem list, tap Bluetooth > Next.
  • Ensure that the phone is discoverable. Some phones may also need to have additional options set to accept a partnership request. For more information, see the manufacturer's documentation for your phone.
  • If the phone appears in the My Connections list, skip to step 9. If not, tap New and follow the remaining steps.
  • In the list, tap the phone, and tap Next.
  • In Passkey, if you want to use a passkey (recommended for enhanced security), enter a alphanumeric passkey between 1 and 16 characters, and tap Next. Otherwise, leave the passkey blank, and tap Next.
  • Enter the same passkey on the phone.
  • To give the partnership a more meaningful name, change the name of the device in Name.
  • Tap Finish.
  • In the My Connections list, tap the phone, and tap Next.
  • Enter the phone number to dial for this connection, and tap Next.
  • In User name, Password, and Domain, enter the logon information for this connection, and tap Finish.
If you are connected to your ISP or private network during synchronization, your device should download proper proxy settings during synchronization from your PC. If these settings are not on your PC or need to be changed, ask your ISP or network administrator for the proxy server name, server type, port, type of Socks protocol used, and your user name and password before you begin.
  • Tap Start > Settings > Connections tab > Connections.
  • If a proxy server has not been set up, tap Set up my proxy server. Otherwise, tap Edit my proxy server, select the desired proxy server, and tap Settings.
  • Select the This network connects to the Internet and This network uses a proxy server to connect to the Internet check boxes.
  • In the Proxy server box, enter the proxy server name.
  • To change such settings as port number or proxy server type, tap Advanced and change desired settings.
Tips
To manually start a connection, tap and hold the connection, and tap Connect. To delete a connection, tap and hold the connection you want to remove, and tap Delete.

Configure advanced proxy settings


  • For the appropriate server type, enter the proxy server name and port.
  • If necessary, enter the credentials for connecting with your proxy server.
  • If you are configuring a Socks proxy, select Socks 4 or Socks 5. If using Socks 5, enter the credentials for connecting with your proxy server.
A VPN connection helps you to securely connect to servers, such as a corporate network, via the Internet. Ask your network administrator for your user name, password, domain name, TCP/IP settings, and host name or IP address of the VPN server before you begin.
  • Tap Start > Settings > Connections tab > Connections.
  • To create a new VPN server connection, in My Work Network, tap Add a new VPN server connection and follow the instructions in the New Connection wizard.
  • To view additional information for any screen in the wizard or while changing settings, tap the question icon.
Tips

To change existing settings, in My Work Network, tap Manage existing connections > VPN tab. Select the desired VPN connection, tap Edit, and follow the instructions on the screen.

To manually start a connection, tap and hold the connection, and tap Connect. To delete a connection, tap and hold the connection you want to remove, and tap Delete. You should not need to change any advanced settings. However, you must change advanced settings when:

  • The server to which you are connecting does not use dynamically-assigned addresses, and you need to enter your TCP/IP settings.
  • You need to change server DNS or WINS settings.

Connect to the Internet

Before you begin, obtain the following information from your Internet service provider (ISP) or wireless service provider: ISP server phone number or access point, user name, and password.
  • Tap Start > Settings > Connections tab.
  • Do one of the following:
    • Tap Connections, and in My ISP, set up a modem connection.
    • Tap Network Cards and set up a network card or a wireless network connection. Note that your device may say Wireless Ethernet instead of Network Cards.
  • To start the connection, begin using the desired program. For example, switch to Internet Explorer Mobile and browse the Internet. Your device will connect automatically. To manually start a connection, tap and hold the connection, and tap Connect.
Before you begin, obtain the following information from your ISP: ISP server phone number or access point, user name, and password.
  • Tap Start > Settings > Connections tab.
  • Do one of the following:
    • Tap Connections, and in My ISP, set up a modem connection.
    • Tap Network Cards and set up a network card or a wireless network connection. Note that your device may say Wireless Ethernet instead of Network Cards.
  • To start the connection, insert any necessary equipment into the device, such as a modem card or network (Ethernet) card, and begin using the desired program. For example, switch to Internet Explorer Mobile and browse the Internet. Your device will connect automatically. To manually start a connection, tap and hold the connection, and tap Connect.
Tips

To set up a network card or wireless network connection to your ISP, add a new connection in Network Cards. Note that your device may say Wireless Ethernet instead of Network Cards.

To delete a connection, tap and hold the connection you want to remove, and tap Delete.

Connect to intranet URLs

If you want to connect to intranet sites that have periods in their URLs (for example, intranet.companyname.com), you must add them to the Work URL Exceptions list.
  • Tap Start > Settings > Connections tab.
  • Tap Connections > Advanced tab > Exceptions.
  • Tap Add new URL.
  • In Work URL, enter the intranet URL.
Tip

If you use many URLs that share the same root company name, you can avoid entering them individually by entering *.companyname.com.

Change an intranet URL


  • Tap Start > Settings > Connections tab.
  • Tap Connections > Advanced tab > Exceptions.
  • Tap the intranet URL exception you want to change, and make the desired changes.
Tip

To delete a work URL exception, tap and hold it in the list, and tap Delete.

View intranet URLs

Some companies use periods in their intranet URLs (for example, intranet.companyname.com). If you attempt to connect to one of these URLs, Internet Explorer Mobile will search for the Web site in the Internet rather than the company's intranet. To connect to such intranet URLs, they need to be entered as Work URL Exceptions.

To see if your network administrator has already entered your company's intranet URL, do the following:

  • Tap Start > Settings > Connections tab.
  • Tap Connections > Advanced tab > Exceptions.
  • If you do not see your company's URL listed, tap Add new URL and create a new URL exception. To view additional information while adding the URL, tap the question icon.
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